Delivery and Returns

Buying from Van Boolen

All our prices are inclusive of VAT. Customers in Northern Ireland, Ireland, Channel Islands and other islands should contact us direct for a quotation before ordering: our contact details are: message@vanboolen.com

How soon can I expect to receive my order?

Free Standard Delivery / Standard Delivery (3-5 days)

We aim to dispatch all orders placed before 13:00 on the same day. We use Royal Mail and this can take between 2-5 days typically.

Next Day Delivery (Monday to Friday)

If you need your order quickly, we can send your package by next day delivery. Your order will need to be placed before 13:00 to guarantee delivery the next working day. Please select the option at the checkout screen.

Returns Policy

We will gladly refund all goods up to 30 days from delivery. To be eligible for a return, all goods must be in their original packaging, tamper seal unbroken, and in a resellable condition.

To contact us regarding returns or damaged items please email us at message@vanboolen.com

Please ensure you include your order number and the reason for your return on the goods.

If there has been no error on our part, we will only refund the cost of goods, and not any delivery charges. If the goods are faulty, contain incorrect goods or damaged, please contact us immediately with pictures if necessary and we will make alternate arrangements to amend the issue. Please do not dispose of any damaged items as we may need the damaged goods in order to offer you a replacement. Here at Van Boolen we pride ourselves on our customer satisfaction and will do everything we can to maintain 100% happy customers.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Returns Postage

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Returns Processing

You should expect to receive your refund within 14 days of receipt of the returned goods, however, in many cases you will receive a refund more quickly.

We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Late or missing refunds 

Before contacting us regarding your refund, please ensure you have checked your account and contacted your bank, credit card company or Paypal to see if it is being processed but not yet available in your account. If you have done all of this, please contact us at message@vanboolen.com